As of 4:28PM CST, portal.codero.com is experiencing issues with slow response, an inability to log in, an inability to display servers if the login completes.
UPDATE: DevOps has been notified and is working to resolve the issue as soon as possible.
UPDATE: DCloud Server should still be online. Any unresponsive Cloud Server should be treated as a separate incident with a ticket to Support for escalation and resolution.
UPDATE: The issues with logging into and accessing the server list in Codero's Cloud Portal should now be resolved. For any problems with server connectivity, please submit a ticket to our support team for resolution.
As of 6:25 CST, a small portion of our Phoenix DC has been experiencing an intermittent connectivity issue. Engineers are working to resolve the issue as quickly as possible. We apologize for this inconvenience.
UPDATE: Connectivity is back to normal, remedied shortly after our initial alert. Please contact our support team if you have any further issues.
At 6:18 PM Central Time, a small portion of our network in the Codero Phoenix DC experienced a short and transient instability. Our Engineering team immediately reacted, and routed traffic through our redundant network. A few Codero Customers out of our Phoenix Data Center may have experienced some momentary transient instability in their network traffic.
We apologize for the inconvenience, but as of 6:25 PM there should have been no issues. Our Engineering team is continuing to monitor the situation. If you continue to have issues, please report it to our customer support team.
Between 6:32PM and 6:41PM Central Time, Codero experienced a short and transient instability in some of our bandwidth transit providers. Our Engineering team immediately reacted, and routed the traffic away from the affected providers, to our other redundant links.
Some Codero Customers out of our Phoenix Data Center may have experienced some momentary transient instability in their network traffic. We apologize for the inconvenience, but as of 6:41PM there should have been no issues.
If you are still experiencing issues, please let us know via phone or chat and we will be happy to help you.
Hours ago iSIGHT Partners along with Microsoft announced a Zero-Day vulnerability named “Sandworm” found in all current versions of Microsoft Operating systems.
Microsoft has already created a patch and have released it as one of their security updates as of October 14, 2014. We have started the process of updating all servers under our Proactive and Managed Services Platform. For our clients who do not have our Proactive or Managed services, it is highly recommend that the security update from Microsoft be ran as well as all other important security updates through the Windows Updater. Additional information may be found on the iSIGHT and microsoft support pages.
If you require any assistance or have questions please reach out to our friendly support staff here.
We will update this post and our client base as details emerge about this exploit
Around 6:30am CST, we noticed through our monitoring systems an intermittent issue that affected a small portion of our Cloud customers. We do apologize for this inconvenience and assure you that this transient issue has been quickly resolved. If you’re still experiencing problems with your cloud instances or infrastructure please visit us at our support page
Some cloud instances are having intermittent connectivity problems. Our engineering team is currently working to resolve the issue. If you have any issues with your Cloud VM please notify support for further assistance.
One of our eVault vaults has suffered a RAID malfunction by degrading a drive. Although it is the purpose of RAID to be able to lose a drive, we are attempting to rebuild the vault without data loss.
In the event that the RAID cannot be recovered, we are setting up a new vault for customers to use. Once this is configured and online we will verify that any customer currently using this vault is configured properly to continue using this solution. This will not require any action on your part.
We are continuing to address issues that we have encountered during our final stages of the Emergency Maintenance on our Server Portal and On-line Ordering System. We sincerely apologize for the inconvenience. If you require immediate assistance please contact us through our on-line Chat support by visiting www.codero.com and selecting the “Chat Now” option or by contacting us by phone 866-2-CODERO (866-226-3376)