Cloud Connectivity Issues

Codero cloud-based properties are currently facing intermittent connectivity issues and the Codero team is working to rectify the situation.

For questions or concerns related to your application's performance please contact Codero Chat.

UPDATE: Codero technicians have resolved the issue and all systems are operating normally.

Scheduled Maintenance - 5/26

Codero technicians will be migrating services to our new Phoenix DC from midnight 5/26th through early 5/27. Please check your inbox for more specific information regarding your migration.

f you have questions or concerns related to your application's performance please contact Codero Chat.

Intermittent Connectivity Loss in Phoenix Datacenter

As of 6:25 CST, a small portion of our Phoenix DC has been experiencing an intermittent connectivity issue. Engineers are working to resolve the issue as quickly as possible. We apologize for this inconvenience.

UPDATE: Connectivity is back to normal, remedied shortly after our initial alert. Please contact our support team if you have any further issues.

Short Network Outage in Phoenix Datacenter

Codero’s network in a small section of Phoenix DC experienced an intermittent connectivity issue. Our Engineers are working to fully remedy the situation.

Temporary Network Outage

At 6:18 PM Central Time, a small portion of our network in the Codero Phoenix DC experienced a short and transient instability. Our Engineering team immediately reacted, and routed traffic through our redundant network. A few Codero Customers out of our Phoenix Data Center may have experienced some momentary transient instability in their network traffic.

We apologize for the inconvenience, but as of 6:25 PM there should have been no issues. Our Engineering team is continuing to monitor the situation. If you continue to have issues, please report it to our customer support team.

Temporary Outage with Upstream Provider

Between 6:32PM and 6:41PM Central Time, Codero experienced a short and transient instability in some of our bandwidth transit providers. Our Engineering team immediately reacted, and routed the traffic away from the affected providers, to our other redundant links.

Some Codero Customers out of our Phoenix Data Center may have experienced some momentary transient instability in their network traffic. We apologize for the inconvenience, but as of 6:41PM there should have been no issues.

If you are still experiencing issues, please let us know via phone or chat and we will be happy to help you.

Microsoft Sandworm Vulnerability

Hours ago iSIGHT Partners along with Microsoft announced a Zero-Day vulnerability named “Sandworm” found in all current versions of Microsoft Operating systems.

Microsoft has already created a patch and have released it as one of their security updates as of October 14, 2014. We have started the process of updating all servers under our Proactive and Managed Services Platform. For our clients who do not have our Proactive or Managed services, it is highly recommend that the security update from Microsoft be ran as well as all other important security updates through the Windows Updater. Additional information may be found on the iSIGHT and microsoft support pages.

If you require any assistance or have questions please reach out to our friendly support staff here.

We will update this post and our client base as details emerge about this exploit

Cloud Access

Around 6:30am CST, we noticed through our monitoring systems an intermittent issue that affected a small portion of our Cloud customers. We do apologize for this inconvenience and assure you that this transient issue has been quickly resolved. If you’re still experiencing problems with your cloud instances or infrastructure please visit us at our support page

Network Connectivity Issue

At around 12:30pm CDT, we had a issue in our datacenter that may have effect a small portion of clients. As of 1:10pm CDT this is now resolved.

Intermittent Cloud Issues

Some cloud instances are having intermittent connectivity problems. Our engineering team is currently working to resolve the issue. If you have any issues with your Cloud VM please notify support for further assistance.

Managed and Unmanaged Temporary Loss of Backup Service

One of our eVault vaults has suffered a RAID malfunction by degrading a drive. Although it is the purpose of RAID to be able to lose a drive, we are attempting to rebuild the vault without data loss.

In the event that the RAID cannot be recovered, we are setting up a new vault for customers to use. Once this is configured and online we will verify that any customer currently using this vault is configured properly to continue using this solution. This will not require any action on your part.

Emergency Maintenance

We are continuing to address issues that we have encountered during our final stages of the Emergency Maintenance on our Server Portal and On-line Ordering System. We sincerely apologize for the inconvenience. If you require immediate assistance please contact us through our on-line Chat support by visiting www.codero.com and selecting the “Chat Now” option or by contacting us by phone 866-2-CODERO (866-226-3376)