One of our eVault vaults has suffered a RAID malfunction by degrading a drive. Although it is the purpose of RAID to be able to lose a drive, we are attempting to rebuild the vault without data loss.
In the event that the RAID cannot be recovered, we are setting up a new vault for customers to use. Once this is configured and online we will verify that any customer currently using this vault is configured properly to continue using this solution. This will not require any action on your part.